Limassol Airport
Express
Effective Date: 25 August 2026
Website: https://limassolairportexpress.online/
These Terms and Conditions of Carriage govern all airport shuttle transportation services operated by The Urban Limassol Bus Company (EAL Ltd) (hereinafter “the Company,” “we,” “us,” or “our”) across the Republic of Cyprus.
By completing a purchase on our website, you enter into a legally binding Contract of Carriage with the Company and agree to be bound by these terms:
Advance Payment: All reservations require full, immediate payment via our authorized payment processor (Stripe) to secure a seat.
Currency & Fares: All fares are quoted and charged in Euros (€) and are inclusive of applicable taxes.
Ticket Presentation: Passengers must present a valid electronic ticket (digital or printed) prior to boarding. Tickets cannot be purchased on the bus or directly from the driver.
Our shuttles operate on fixed timetables coordinated with airport flight arrivals and departures.
Arrival Window: Passengers must arrive at the designated departure station or bus stop at least 15 minutes prior to the scheduled departure time.
Punctuality: To ensure adherence to airport transit schedules for all passengers, buses depart strictly at the scheduled time and cannot hold departures for late-arriving passengers.
A. All Sales Final: Pursuant to Article 16(l) of the EU Consumer Rights Directive (Directive 2011/83/EU), contracts for passenger transport services are legally exempt from the statutory 14-day right of withdrawal. All ticket sales are final upon completion of checkout.
B. Passenger Cancellations (Zero Refunds): We maintain a strict no-cancellation and no-refund policy. No refunds, credits, or chargebacks will be issued if you choose not to travel, miss your scheduled departure, or fail to present your ticket.
C. Missed Departures Due to Airline Delays (Re-booking Only): If an incoming flight delay causes you to miss your reserved bus, your ticket is not eligible for a monetary refund. However, your booking remains flexible and will be automatically honored for the next available Limassol Airport Express departure from that airport, subject to seat availability.
D. Carrier Delays and Re-Routing: Operational delays caused by traffic congestion, adverse weather, or technical disruptions may occasionally occur. If a shuttle is delayed, passengers will be accommodated on the delayed service or transferred to the next scheduled departure. Bus delays do not entitle passengers to a refund.
E. Sole Refund Exception (Total Service Failure): A full refund will only be issued if the Company cancels a scheduled route entirely and is wholly unable to provide alternative transport or re-routing, resulting in a total failure to deliver the transit service.
Luggage Allowance: Each purchased ticket permits one (1) standard checked suitcase and one (1) personal carry-on item (e.g., handbag, backpack, or laptop bag). Passengers traveling with excess baggage must contact customer support in advance.
Safety & Seatbelts: In compliance with Cyprus road transport regulations, all passengers must wear seatbelts for the entire duration of the journey while the vehicle is in motion.
Passenger Conduct: Intoxication, abusive or aggressive behavior toward staff or fellow passengers, smoking (including e-cigarettes), and the carriage of hazardous materials or prohibited goods are strictly forbidden. The driver retains absolute authority to refuse boarding or remove any passenger who compromises safety or order, without liability or refund.
Indirect & Consequential Losses: The Company schedules routes with reasonable buffers; however, transit times are estimates. The Company shall not be liable for any indirect, consequential, or economic loss—including missed flights, hotel bookings, or subsequent travel connections—resulting from road closures, accidents, traffic congestion, adverse weather, border/customs delays, or other events of Force Majeure.
Personal Property: Passengers remain solely responsible for their personal belongings, hand luggage, and valuables at all times. The Company accepts no liability for loss, theft, or damage to luggage or personal items placed in the cabin or cargo hold.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any dispute, claim, or controversy arising out of or relating to these terms or the transportation services provided shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Cyprus.
For operational inquiries, flight delay notifications, or customer support:
Operator: The Urban Limassol Bus Company (EAL Ltd)
Station Address: St George Havouzas Bus Stop, Christofi Ergatoudi Street, Limassol, 3080, Cyprus
Customer Support Email: contact@limassolairportexpress.online
